Shipping Policy for Cozy Trunk
At Cozy Trunk, we strive to ensure that your orders are delivered to you swiftly and reliably. Please review our Shipping Policy to understand the details of our process, costs, and delivery timelines.
SECTION 1 – SHIPPING LOCATIONS
We currently deliver orders across India. At this time, we do not offer international shipping.
SECTION 2 – ORDER PROCESSING TIME
- All orders are processed within 2-3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is dispatched, you will receive a confirmation email or SMS with tracking details.
SECTION 3 – SHIPPING CHARGES
- Free Shipping: Available on orders above ₹1,000.
- Orders below ₹1,000 will incur a shipping fee, which will be calculated and displayed at checkout.
SECTION 4 – DELIVERY TIME
Estimated delivery times may vary based on your location:
- Metro Cities: 3-5 business days.
- Other Urban Areas: 5-7 business days.
- Remote/Rural Areas: 7-10 business days.
Please note that delivery times are approximate and may be affected by unforeseen delays.
SECTION 5 – TRACKING YOUR ORDER
- Once shipped, you will receive an email or SMS containing your tracking number.
- You can use this tracking number to monitor your shipment on our delivery partner’s website.
SECTION 6 – FAILED DELIVERY ATTEMPTS
In the event of a failed delivery attempt due to an incorrect address or recipient unavailability:
- Our courier partner will make a second delivery attempt.
- If the second attempt also fails, the package will be returned to us, and we will contact you for further assistance or address updates.
SECTION 7 – SHIPPING ISSUES
If you encounter any issues with your shipment (e.g., delay, damage, or missing items), please contact our customer support team at trunkcozy@gmail.com. or call us at [Your Contact Number Here]. We will assist you in resolving the matter promptly.
SECTION 8 – ORDER CANCELLATIONS OR CHANGES
- Orders can be canceled or modified before they are dispatched.
- If you wish to make changes to your order, please contact us as soon as possible.
SECTION 9 – RETURNS DUE TO SHIPPING ISSUES
For any questions or concerns about this Shipping Policy, please reach out to us:
Email: trunkcozy@gmail.com.
Phone: +919870507740
Address:
